Privacy Policy

Effective Date: November 21, 2025 — Smith Works, LLC
Brand Name: Smith Works Tree Service and Land Management
Website: smithworkstreeservicenashvilletn.com

1. Introduction & Acceptance of Policy

Welcome to Smith Works Tree Service and Land Management ("Smith Works," "we," "us," or "our").

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for tree service or land-management work.

By accessing our website, submitting a form, or using our services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use our website or submit personal information.

This Privacy Policy should be read together with our Terms of Service.

2. Information We Collect

2.1 Information You Voluntarily Provide

When you submit a contact form, call us, or request a quote, we may collect:

  • Full name
  • Phone number
  • Email address
  • Service address
  • Details about the tree service or land-management project
  • Any additional information you choose to include in your message

We use this information solely for communication, scheduling, and providing requested services.

2.2 Automatically Collected Information

We use standard analytics tools (Google Analytics 4 and Google Search Console) to collect:

  • Pages visited
  • Time on page
  • Device type (mobile, desktop)
  • Browser information
  • Referring source
  • Basic demographic and interest data (as provided by GA4)
  • Search performance data

No advertising pixels, retargeting trackers, or third-party ads tools are used.

2.3 No Sensitive Personal Information Collected

We do not intentionally collect sensitive information such as:

  • Financial information
  • Social Security numbers
  • Government IDs
  • Health data
  • Data about minors

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to inquiries or quote requests
  • Scheduling consultations and tree service work
  • Following up regarding services or appointments
  • Sending updates related to your project
  • Improving website performance and user experience
  • Maintaining internal business records

We do not sell, rent, or share your personal information with third parties for marketing or advertising.

4. How We Share Information

We only share your information in the following limited situations:

4.1 Service Providers

Internal systems (email, hosting, website management) may store the data you submit. This includes:

  • Website hosting provider
  • Email service provider
  • Google Analytics / Google Search Console

These providers are used solely to operate our business and do not have permission to use your data for their own purposes.

4.2 Legal Requirements

We may disclose information if required to do so:

  • By law
  • To comply with a legal process
  • To protect our rights, safety, or property

4.3 No Sale of Data

We do not sell, trade, or give your personal data to any marketing companies, advertisers, or third parties not directly involved in providing our service.

5. Data Storage & Security

We take reasonable technical and administrative measures to protect your data, including:

  • Secure website hosting
  • Encrypted communications via HTTPS
  • Limited access to internal systems
  • Routine monitoring for security issues

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use:

  • Essential cookies for basic functionality
  • Analytics cookies for understanding website usage (GA4)

We do not use:

  • Advertising cookies
  • Third-party ad tracking
  • Retargeting pixels (Facebook, Google Ads, TikTok, etc.)

You may disable cookies in your browser settings if you prefer.

7. Your Rights & Choices

You may:

  • Request a copy of the personal information we have about you
  • Ask us to correct or update your information
  • Ask us to delete your personal information

To make any of these requests, contact us using the information below.

We will respond within a reasonable timeframe.

8. Data Retention

We retain personal information for as long as it is useful for our business operations, including:

  • Maintaining accurate service records
  • Supporting past, current, and future customer relationships
  • Complying with legal, tax, and insurance requirements

We do not automatically delete customer information, as it is kept as part of our permanent service history and internal records. If you ever request deletion of your personal information (where legally permitted), we will review and respond in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites or platforms (e.g., social media). We are not responsible for:

  • Their content
  • Their privacy practices
  • How they collect or use data

We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from children under 13. If you believe a minor has submitted information through our contact form, please contact us and we will remove it.

11. Changes to This Privacy Policy

We may update or revise this Policy periodically. The updated version will always include the effective date at the top of the page.

By continuing to use our website or services after updates are posted, you acknowledge and agree to the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us at:

Smith Works Tree Service and Land Management
Smith Works, LLC
Nashville, TN

Phone: 615-782-9966
For written inquiries, please use our contact form.