By accessing our website or hiring us for tree service or land-management work, you ("Customer," "you," or "your") agree to these Terms of Service ("Terms"). If you disagree with any part of these Terms, do not use the website or request our services.
These Terms apply to all customers, website visitors, and anyone interacting with Smith Works Tree Service and Land Management ("Smith Works," "we," "us," "our").
Smith Works provides professional tree care and land-management services, including:
Services may vary depending on equipment availability, weather conditions, safety considerations, and legal requirements.
All work is performed by trained personnel. We are insured with $2M liability coverage and carry workers' compensation for full-time employees.
We provide written or verbal estimates after evaluating the job site. Estimates are not binding offers and may change based on actual site conditions.
A formal quote outlines the agreed-upon scope, pricing, and job details. Work is scheduled once you approve the quote.
Deposits may be required for certain projects and will be outlined in your quote. Final payment is due upon completion of the work unless otherwise stated.
Accepted payment methods will be communicated during scheduling.
If site conditions differ from what was communicated – or if you request additional work – an updated quote may be required.
You agree to:
We are not liable for damage to unmarked utilities, hidden structures, or obstacles outside of our knowledge or control.
Tree work involves inherent risks. To protect our crew and your property:
If unsafe conditions are created by the customer, we may reschedule or cancel the job, and additional fees may apply.
We offer 24/7 emergency response. Emergency work may require immediate stabilization, partial removals, or modified procedures to protect life and property.
Pricing for emergency services may differ from standard pricing.
Cleanup is only provided if explicitly stated in the quote. When included, it covers the debris removal described in the agreed scope. Any additional cleanup, chipping, hauling, or debris processing beyond what is listed in the quote may result in additional charges.
Proof of insurance is available upon request.
All website content – including text, images, logos, and media – is the property of Smith Works or its licensors. You may not copy, redistribute, or republish any content without written permission.
You agree not to:
We collect:
We do not share or sell form submission data, mobile information, or SMS opt-in consent to third parties for marketing purposes. For full details, see our Privacy Policy.
We use collected information to:
By checking the SMS consent box on one of our website forms, you expressly consent to receive text messages from Smith Works, LLC regarding your service request. SMS opt-in is optional and is never required to receive an estimate or to hire us; you may instead select phone or email as your preferred method of contact.
SMS communications are transactional and conversational in nature – for example, scheduling messages, quote follow-ups, appointment reminders, on-the-way notifications, and replies to your inquiry. We do not send mass marketing or promotional text campaigns.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help.
Outbound text messages are sent through CallTrackingMetrics using Twilio as the underlying messaging carrier.
Mobile carriers (including Twilio and downstream wireless carriers) are not liable for delayed or undelivered messages.
Mobile information, phone numbers, and SMS opt-in consent are not shared with third parties or affiliates for marketing purposes. Full details are in our Privacy Policy.
Inbound and outbound calls handled through our CallTrackingMetrics phone numbers may be recorded and analyzed for quality, training, lead-tracking, and service-improvement purposes. Call metadata (such as caller ID, call duration, and call routing) may also be stored. By calling us at a phone number listed on our website, you consent to such recording and tracking. Tennessee is a one-party consent state for call recording.
If you need to reschedule or cancel, notify us as soon as possible. Last-minute cancellations may incur fees if costs have already been incurred (e.g., mobilization, equipment rental).
We may cancel or reschedule due to:
We will make reasonable efforts to reschedule promptly.
To the fullest extent permitted by Tennessee law:
We are not responsible for damage caused by:
Tree conditions can change rapidly. We do not guarantee long-term outcomes for live trees.
These Terms are governed by the laws of the State of Tennessee.
Any dispute will first be addressed through good-faith communication. If unresolved, disputes may be submitted to mediation or resolved in a court of competent jurisdiction in Tennessee.
We may update these Terms periodically. The most recent version will always be available on the website, with the effective date clearly displayed.
Continued use of our Services or website after updates constitutes acceptance of the new Terms.
Smith Works Tree Service and Land Management
Smith Works, LLC
Nashville, TN
Primary Business Phone: 615-782-9966
For written inquiries, please use our contact form.